Faq

To fund your wallet, simply click on the "+ Fund Wallet" button on the dashboard. You can transfer directly to your personalized automated virtual bank accounts (Moniepoint, Wema, Sterling, etc.) provided on the funding page. Once you transfer to any of these accounts, your wallet will be funded automatically within seconds.

Yes, automated bank transfers attract a minimal bank charge (usually between ₦10 to ₦50) depending on the amount and the bank. This charge is deducted by the issuing bank automatically before crediting your wallet.

Absolutely! You can upgrade your account to enjoy cheaper rates as a Reseller or API user. Navigate to the upgrade section in your dashboard and follow the prompts to upgrade your status. Upgrading requires a one-time fee.

Data top-ups are usually instant. However, due to network fluctuations from the telecom providers, it might occasionally take a few minutes. If it exceeds 15 minutes, please reach out to support.

You can check your data balance using the standard network codes. For MTN SME: *461*4#, MTN CG: *460*260#, Airtel: *140#, GLO: *127*0#, 9Mobile: *228#. (You can also find all codes in the "Balance Codes" section).

Data and Recharge PINs allow you to generate PINs similar to standard recharge cards. You can print them out and sell them to your customers physically. The customer dials a specific USSD code with the PIN to get the value.

Sometimes transactions are delayed due to network issues from DSTV/GOTV/Startimes. If your subscription is pending for more than 15 minutes, please contact our support team via WhatsApp with your transaction reference.

Failed transactions are usually automatically reversed by our system within a few minutes. If you do not receive a reversal within 1 hour, kindly reach out to our customer support for manual resolution.

Yes, electricity tokens for prepaid meters are generated instantly upon successful payment. You will receive the token on your transaction receipt and it will also be saved in your transaction history.